Comprehensive Travel Risk Management
Keep your travelers safe and fulfill your Duty of Care obligations with our proactive, integrated risk management solutions. We provide the tools and support to protect your most valuable asset: your people.
What is Duty of Care? A Modern Imperative
Duty of Care is a company's legal, ethical, and moral obligation to ensure the safety, security, and well-being of its employees when they are traveling for work. In an era of increasing global uncertainty, this responsibility has evolved from a simple checkbox item into a cornerstone of corporate responsibility and a critical component of talent management.
Failing to meet this obligation can lead to severe consequences, including legal liability, financial penalties, and significant reputational damage. More importantly, it can erode employee trust and morale. A robust Duty of Care program is not about restricting travel; it’s about enabling it safely and responsibly, demonstrating that your people are your most valuable asset.
The Core Pillars of a Modern Duty of Care Program
An effective risk management strategy is built on several key components that work together to protect your employees at every stage of their journey. A truly comprehensive program integrates all of these elements into a seamless, cohesive system.
Equipping Travelers Before They Depart
The foundation of traveler safety is laid long before an employee boards a plane. Proactive preparation is the most effective way to mitigate risk. Our platform ensures travelers are thoroughly prepared for their specific destination.
- Destination-Specific Intelligence: We provide access to up-to-date analysis of the political climate, crime rates, health advisories, and local customs.
- Traveler Education & Briefings: Automated pre-trip advisories are sent via email, containing emergency contacts, safety advice, and cultural norms.
- Health & Medical Preparation: We help ensure travelers have the necessary vaccinations, a supply of personal medications, and appropriate health insurance coverage.
Confirm passport and visa validity.
Review destination risk assessment.
Receive and save emergency contacts.
Live map shows all active travelers, enabling quick identification during a crisis.
Knowing Where Your People Are
In a crisis, the ability to quickly locate and communicate with your people is paramount. This isn't about micromanagement; it's a fundamental requirement of Duty of Care.
- Live Traveler Map: Our interactive map shows the real-time location of all traveling employees based on their booked itineraries.
- Mandated Centralized Booking: By ensuring all bookings are made through Routespring, you create a single source of truth for traveler locations and plans.
- Geofencing Capabilities: Set up alerts for when travelers enter or leave specific high-risk areas, providing an extra layer of proactive monitoring.
A Lifeline in a Crisis
When an event occurs, clear and rapid communication is key. Your Duty of Care program must include a system for both pushing alerts out to travelers and allowing them to easily get help.
- Proactive Risk Alerts: Our system sends automated alerts via SMS and email for security, health, or weather events that may impact your travelers.
- Two-Way Communication: A simple "check-in" feature in our mobile app allows employees in an affected area to quickly confirm their safety.
- Broadcast Messaging: Travel managers can send targeted messages to all employees in a specific city or region with critical updates or instructions.
SECURITY ALERT
Civil unrest reported near your hotel. Avoid the area and await further instructions.
Travelers have one-touch access to global medical and security experts for any issue, big or small.
+1-800-555-0199
A Plan for Every Contingency
Having a clear, documented plan in place before a crisis is essential. Our services are backed by a robust emergency response framework.
- Defined Roles & Responsibilities: We help you establish a clear protocol for who makes decisions and communicates with travelers and their families during a crisis.
- Expert Assistance Partners: We partner with world-class global medical and security assistance providers who have the on-the-ground resources to handle anything from medical evacuations to security support.
- Comprehensive Contingency Planning: Our platform supports planning for a wide range of scenarios, ensuring a swift and effective response when it matters most.
Our Risk Management Tools in Action
Our integrated platform provides a comprehensive, 360-degree view of your travel risk landscape. From pre-trip advisories that prepare your team for what's ahead, to real-time alerts and live traveler tracking that keep you informed, our tools help you stay ahead of potential risks and respond instantly when every second counts. We empower you to make data-driven decisions that enhance safety and ensure compliance.
- Live Traveler Map: See the real-time location of all your traveling employees on a global map, allowing for immediate identification of those in an affected area.
- Risk Alerts: Receive automated alerts for security, health, or weather-related events that may impact your travelers, sent directly via SMS and email.
- Pre-Trip Advisories: Ensure travelers are aware of any potential risks at their destination before they depart with automated, location-specific intelligence briefings.
- 24/7 Emergency Assistance: Your travelers have direct access to our global security and medical assistance partners for any issue, big or small.
Best Practices for a Successful Program
Implementing technology is only part of the solution. A world-class Duty of Care program requires a strategic approach to policy, training, and continuous improvement.
Integrate with Travel Policy
Your Duty of Care protocols should be a core component of your corporate travel policy. Mandate the use of the company platform for all bookings to ensure 100% visibility and enable real-time tracking. A policy that is not enforced is merely a suggestion; integration makes it a reality.
Conduct Regular Training
Knowledge is the first line of defense. Train employees on how to use the safety features of your travel platform, what to do in an emergency, and who to call for help. Ensure they save emergency numbers and are familiar with pre-trip advisory content. Regular drills can also reinforce procedures.
Review and Iterate
A risk management program is a living entity. Regularly review post-trip reports and any incidents that occurred. Use this data to identify gaps in your program and make continuous improvements to your policies, communication strategies, and emergency response procedures.
A Comprehensive Approach to Security
Traveler safety is paramount, but so is data security. Our commitment extends to protecting your sensitive corporate and traveler data with a multi-layered security program that is SOC 2 compliant and meets global standards.
Learn More About Our Security Framework